Solved Twenty percent (20%) of the calls are shorter than

SOLVED: Supervisor: Your average call handling time decreased by 20% in March. This is a great improvement compared to February's average call handling time, which was 750 seconds. Representative: I have been

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U2C2Q12.docx - Using the number of minutes per call in last month's cell phone bill Alex calculated the upper quartile to be 24 minutes and the lower